Payments and Refunds

PAYMENTS

To ensure customer security, we use Stripe and PayPal, two reliable online payment providers, to manage our payments. Additionally, we have a valid SSL certificate to protect customer privacy during the ordering process.

REFUND POLICY

Every printed item is uniquely customised to the particular requirements of the customer. Printed products are useless to anyone but that company, which complicates an “open” returns policy. However, at Scribes Digital Print Ltd, we want our customers to be delighted with the printed products we supply.

For your peace of mind, we offer a file check or a file check with online proof for a small additional charge. These options can be selected on each product page during the order process. If you are confident that your file is suitable for print, you can choose the just print option. However, if this option is selected, we cannot be held responsible for poor resolution, sizing, or cropping issues.

Should we make a printing error attributable to our fault, we will be pleased to reprint the job at our expense. It is important to note that this policy does not extend to issues resulting from the customer’s poor-quality files or incorrect colour profiles. All submitted files must be provided in the CMYK colour mode, adhering to the required sheet dimensions and a resolution of 300 dpi.

LATE DELIVERIES OR COMPLETIONS

During the checkout process, you will have the option to choose either in-store collection or delivery. We partner with three courier companies to provide your preferred delivery method. Once your order leaves our offices, it will be handled by a third-party courier company. Please note that we cannot predict any issues that may arise, such as bad weather, heavy traffic, or the fact that you are unavailable to receive your delivery. Therefore, we recommend using the tracking code sent to you upon dispatch to monitor the status and location of your delivery. All lead times provided during the ordering process are estimates, so we encourage you to make an informed decision before completing your purchase. Therefore, we cannot offer any refunds due to delivery delays.

DAMAGED GOODS

If your printed items arrive damaged during transit, we would appreciate your assistance in documenting the issue. Please take clear photographic evidence showing the damaged items and their packaging. This information is crucial as it will allow us to communicate effectively with the courier company and initiate a process for reprinting your items. 

Furthermore, we kindly request that you retain the damaged items for 30 days. This timeframe is essential, as it may be necessary for a courier to pick them up and return them to our office for further evaluation. Your understanding and cooperation will help us ensure a smooth resolution.

RETURNS

How to Return an Order After Speaking with Our Staff

If you need to return an order, we want to make the process as smooth and efficient as possible. Please follow the detailed steps below to ensure that your return is handled correctly:

1. **Prepare Your Return Package:** Begin by securely wrapping the items you wish to return using the original packaging, if available. If you cannot find the original packaging, use a suitable alternative that will protect the goods during transit. Ensure to include a note with your order number and the returns number, which we will provide you after discussing your situation with one of our team members.

2. **Address Your Package:** Once your items are adequately packaged, please send them to the following address:

 FAO Returns
 Scribes Digital Print Ltd
 Unit 4b Pioneer Park,
 Clough Road Hull,
HU6 7HW

   Ensuring the return address is clear and legible will help us process your return more quickly.

3. **Wait for Confirmation:** After we receive your returned package, we will send you an email notification confirming that your return is in our possession. For your peace of mind, we highly recommend using a recorded delivery service or a reliable courier to ensure your return arrives safely.

4. **Report Damage Promptly:** If your items were damaged in transit, it’s essential to inform us as soon as possible. Please email us at sales@scribesdigital.co.uk within 1 day of delivery so we can assist you.

5. **Safekeeping of Goods:** Please store the items safely until we contact you regarding your return. Our team will contact you shortly to discuss the following steps to process your return.

We appreciate your cooperation and understanding throughout this process!